Privacy Policy for SELVE App

Effective Date: July 9, 2025

Thank you for using SELVE ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application pertaining to…………………….. (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

1.1 Personal Data
Personally identifiable information of a natural person, by means of your name, identification number, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App, such as online chat and message boards (“Personal Data”).
1.2 Information from Social Networks
User information from social networking sites, such as Google and Facebook, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
1.3 Financial Data
We do not collect any financial information. All financial transactions are processed through the Google Play Store or Apple App Store.
1.4 Audio Recordings
To analyze your speaking skills, we may request access to your device's microphone to record your voice. These recordings are securely stored in encrypted cloud storage and are used solely for the purpose of performance analysis, service enhancement, and delivering personalized feedback.
1.5 Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device's microphone, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
1.6 Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
1.7 Push Notifications
We may request to send you push notifications regarding your account or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
1.8 Third-Party Data
We may collect information from third-party sources when you choose to link or integrate your account with a third-party platform (such as a social media service or external app). This may include personal information—like your name, email address, profile photo, or your list of contacts—depending on the permissions you grant. We only access the information that you explicitly authorize, and it is used solely to enhance your experience with our services.
1.9 Data from Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2. USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We collect, use, and otherwise Process your Personal Data and other information for purposes that are lawful, legitimate, and necessary to provide and improve our services. The types of processing we undertake may include the collection, storage, use, analysis, transmission, and deletion of personal data. Specifically, we process your information for the following purposes:

Create and manage your account.
Analyze your speaking skills and provide personalized feedback.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to the App.
Generate a personal profile about you to make future visits to the App more personalized.
Monitor and analyze usage and trends to improve your experience with the App.
Notify you of updates to the App.
Offer new products, services, mobile applications, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
To comply with applicable laws and regulatory requirements;
To cooperate with law enforcement, government agencies, or authorized third parties, where required by law.
Process payments and refunds.
Request feedback and contact you about your use of the App.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the App.
When users request activation codes, their information will be shared with potential sponsors. This feature is intended to help connect users with individuals or organizations who may support their access to the platform.

3. DISCLOSURES OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows: We do not sell, rent, or trade your personal information. However, we may disclose your information under specific circumstances, in accordance with applicable data protection laws, and subject to appropriate safeguards:

3.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
3.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, audio analysis, email delivery, hosting services, customer service, and marketing assistance. Your audio recordings may be shared with these third parties for the purpose of analysis and providing feedback.
3.3 Marketing Communications
With your consent, we may use your personal information to send you marketing and promotional materials, including updates about our services, special offers, newsletters, or events we think may be of interest to you.
We may also, with your explicit consent or as permitted by applicable law, share your information with trusted third-party partners for their own marketing purposes. You will always be given a clear opportunity to grant or deny such consent at the point of collection or through your account settings.
3.4 Online Postings
When you post comments, contributions, or other content to the App, your posts may be viewed by all users and may be publicly distributed outside the App in perpetuity.
3.5 Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the App. These companies may use information about your visits to the App and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
3.6 Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
3.7 Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.

4. TRACKING TECHNOLOGIES

4.1 Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the App to help customize the App and improve your experience.
4.2 Website Analytics
We may also partner with selected third-party vendors, such as Google Analytics, and others, to allow tracking technologies and remarketing services on the App through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users' use of the App, determine the popularity of certain content, and better understand online activity.

5. SECURITY OF YOUR INFORMATION

5.1 We use administrative, technical, and physical security measures to help protect your information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5.2 Your Data will not be:
- (i) used or reproduced in whole or in part in any form except as mentioned herein
- (ii) disclosed to any third party or persons not authorised by you to receive it, except with the prior written consent of you,
- (iii) altered, deleted, added to or otherwise interfered with; or
- (iv) stored on any system or device not owned or controlled by us or where the Client has to incur any cost to the Client or any third party in retrieving such data or information from such system or device,
5.3 We shall test the Security Measures regularly (and, in any event, at least annually) to assess the effectiveness of the measures in ensuring the security, confidentiality, integrity, availability and resilience of Client Data.

6. RETENTION, RETURN, AND DELETION OF CLIENT DATA

6.1 We retain Client Data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, compliance with legal obligations, dispute resolution, and enforcement of agreements.
6.2 Retention Period
Personal Data will be retained for the duration of the user’s active account and for a reasonable period thereafter as required by applicable laws or contractual obligations.
6.3 Return of Data
Upon written request by the client, we will provide a copy of all Personal Data in a structured, commonly used, and machine-readable format as agreed.
6.4 Deletion of Data
Unless otherwise required by law or explicitly requested by the client to retain for a specified duration: Client Data will be permanently and securely deleted from our systems within [30/60/90] days of user account closure.
6.5 Exceptions
We may retain limited portions of Client Data if:
- Required by legal, tax, or regulatory obligations.
- Necessary to protect our legitimate interests (e.g., resolving disputes or enforcing agreements).
- Required for compliance with court orders or law enforcement investigations.

7. LIMITED LIABILITY & INDEMNITY

7.1 We take reasonable steps to protect your information, however to the extent permitted by applicable law, we shall not be held responsible for any indirect, incidental, special, or consequential damages, including but not limited to: Loss of data, Loss of profits or revenue, Loss of business opportunities, Device or software malfunctions, Any damage resulting from unauthorized access to, use of, or changes to your personal data.
7.2 In any case, our total liability for any claim related to your use of the app shall not exceed the amount you have paid us (if any) in the 12 months prior to the incident giving rise to the claim.
7.3 You agree to defend, indemnify, and hold harmless us from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:
- Your use or misuse of the app;
- Your violation of any third-party rights, including without limitation any privacy or intellectual property rights;
- Any content or data you submit through the app that causes harm to any third party.
This defense and indemnification obligation will survive the termination of your use of the app and/or deletion of your account or data.

8. DISCLAIMER - THIRD PARTY SERVICE PROVIDERS

8.1 We may use third-party service providers (such as cloud hosting, analytics tools, or communication platforms) to support the functionality and delivery of our services. While we carefully select these providers and require them to implement appropriate security measures, we do not control and cannot guarantee the absolute security of their systems.
8.2 Accordingly, we shall not be held liable for any loss, damage, unauthorized access, breach, or misuse of your data that occurs as a result of a failure or security lapse on the part of such third-party providers, provided we have taken reasonable steps in selecting and managing these services.
8.3 We will promptly notify affected users of any data breach as required by applicable laws and will cooperate with authorities and service providers to mitigate such incidents.

9. POLICY FOR CHILDREN

Our App is intended for users of all ages, including children under the age of 13, with parental guidance and consent. We are committed to protecting the privacy of children.

Collection of Information from Children We do not knowingly collect personal information from children under the age of 13 without obtaining verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us at the contact information provided below.

The user account of a child under the age of 13 is to be created under an email address owned and controlled by the parent.

Parental Rights Parents and legal guardians of children under 13 have the right to:

Review the personal information we have collected from their child.
Request that we delete the personal information we have collected from their child.
Refuse to permit further collection or use of their child's personal information.

To exercise any of these rights, please contact us. We will require you to verify your identity before we provide any information or make any changes.

10. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

info@selverntrust.lk